Via Rail - An Overview

Via Rail is a passenger rail service operated in Canada. It is an independent crown corporation which means it is wholly owned by the government of Canada. Established in 1977 its vision is 'to be the leader of service excellence in passenger transportation'. It operates trains all over Canada and is ranked 2nd among transportation companies. Via Rail's top priorities are customer satisfaction, through customer focus, respect and passion. Its website has a wide array of information packages for all kinds of customers, young and old, families, youth and business travellers and also providing valuable information to international travellers about customs, exchange rates and overseas sales agents.

Via Rail cares about their customer input, so they involved them in a survey about their new Renaissance passenger cars. This helped them take in the responses of their customers, and therefore make necessary improvements to their equipment.

The new Renaissance passenger cars