Via-Rails customer satisfaction has been amazing over the past few years. This are some of the important aspects that helped this rise.
Special needs: For passengers with Special needs Via worked with experts to design something accessible and also with the Canadian Transportation Agency and the Council of Canadians with Disabilities.People with disabilities and reduced mobility may board the train before normal passengers. So, disabled passengers have more priority.
Meals: Via offers different sets of meals to their customers tastes. There are special meals such as:
1. Diabetic means
2. Kosher meals
3. Low sodium meals
4. Vegetarian meals
WiFi: On board and in station WiFi is available on select trains and stations.
Kids: Via offers an activity book with cut-paste and coloring activities to keep kids busy during their trip.On Via-Rails website they also have a 'kids' page for its younger customers to know about Via, which shows how Via treats all their customers equally.
Source: www.viarail.ca
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