Via-Rail expresses the concerns of people and works towards a healthy customer relationship. Now, they are taking a step further and helping the environment . Via calls this the "Green Choice". In fact, one of Via-rails key goals is to actively manage operations in an environmentally sustainable and responsible manner.
Via's daily operations:
1. Ensuring regulatory compliance
2. Reducing fuel consumption.
3. Efficiently manage waste using VIA's environmental Management System (EMS).
Since 1990, Via has cut fuel consumption by 25% per passenger-kilometer and green house gas emissions by 15%.
Via has implemented 'reduce, reuse and recycle' strategies in the workplace and on board Via's trains. Such as recycled paper used on board is used for napkins and toilet paper and printed materials such as train schedules.
Coffee is 100% fail trade coffee, which supports environmentally sustainable agriculture.
FACT: The transportation industry was responsible for 26% of greenhouse gases in Canada in 2005.
------> VIA was responsible for only 0.03%
Source: http://www.viarail.ca/en/about-via-rail/environment/green-choice
Friday, 24 June 2011
Via Rail - Customer's Choice
Via-Rails customer satisfaction has been amazing over the past few years. This are some of the important aspects that helped this rise.
Special needs: For passengers with Special needs Via worked with experts to design something accessible and also with the Canadian Transportation Agency and the Council of Canadians with Disabilities.People with disabilities and reduced mobility may board the train before normal passengers. So, disabled passengers have more priority.
Meals: Via offers different sets of meals to their customers tastes. There are special meals such as:
1. Diabetic means
2. Kosher meals
3. Low sodium meals
4. Vegetarian meals
WiFi: On board and in station WiFi is available on select trains and stations.
Kids: Via offers an activity book with cut-paste and coloring activities to keep kids busy during their trip.On Via-Rails website they also have a 'kids' page for its younger customers to know about Via, which shows how Via treats all their customers equally.
Source: www.viarail.ca
Special needs: For passengers with Special needs Via worked with experts to design something accessible and also with the Canadian Transportation Agency and the Council of Canadians with Disabilities.People with disabilities and reduced mobility may board the train before normal passengers. So, disabled passengers have more priority.
Meals: Via offers different sets of meals to their customers tastes. There are special meals such as:
1. Diabetic means
2. Kosher meals
3. Low sodium meals
4. Vegetarian meals
WiFi: On board and in station WiFi is available on select trains and stations.
Kids: Via offers an activity book with cut-paste and coloring activities to keep kids busy during their trip.On Via-Rails website they also have a 'kids' page for its younger customers to know about Via, which shows how Via treats all their customers equally.
Source: www.viarail.ca
Tuesday, 14 June 2011
Via Rail - Numbers
Staff: 3000 employees.
Trains: 503 Trains running per week.
12,500 Kilometres of track.
Serving 4.2 million passengers per year.
Ratings of customers: Consistently 8 or 9 out of 10
Number of Complaints regarding language services:
In 2007: 26 Complaints.
In 2008: 1 Complaint.
Trains: 503 Trains running per week.
12,500 Kilometres of track.
Serving 4.2 million passengers per year.
Ratings of customers: Consistently 8 or 9 out of 10
Number of Complaints regarding language services:
In 2007: 26 Complaints.
In 2008: 1 Complaint.
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| Via offers a work environment where employees speak the language of their choice. |
Monday, 13 June 2011
Via Rail - An Overview
Via Rail is a passenger rail service operated in Canada. It is an independent crown corporation which means it is wholly owned by the government of Canada. Established in 1977 its vision is 'to be the leader of service excellence in passenger transportation'. It operates trains all over Canada and is ranked 2nd among transportation companies. Via Rail's top priorities are customer satisfaction, through customer focus, respect and passion. Its website has a wide array of information packages for all kinds of customers, young and old, families, youth and business travellers and also providing valuable information to international travellers about customs, exchange rates and overseas sales agents.
Via Rail cares about their customer input, so they involved them in a survey about their new Renaissance passenger cars. This helped them take in the responses of their customers, and therefore make necessary improvements to their equipment.
Via Rail cares about their customer input, so they involved them in a survey about their new Renaissance passenger cars. This helped them take in the responses of their customers, and therefore make necessary improvements to their equipment.
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| The new Renaissance passenger cars |
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